Return Policy

We stand behind our products 100%. We work with some of the best factories / brands in the world, as well as select partners we believe to be unique in the marketplace. We’re confident that the quality of our merchandise will meet, if not exceed, your expectations.
If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged.
In that case, we ask that you contact our Customer Care team: customercare@sophiethegiraffe-usa.com prior to sending the item back, so that we can provide you with a return shipping label and expedite your replacement order.

To return an item for any other reason, simply follow the instructions on your packing slip and send the unused items with the packing slip and all original packaging to:

Calisson Inc
33051 Calle Aviador – Unit A
San Juan Capistrano, CA 92675

Returns are refunded in the original payment form, less shipping and handling. Returns sent via USPS that arrive with postage due will be returned to sender. Please note that “final sale” items are not returnable or exchangeable except for manufacturing defect. After 30 days, Calisson Inc cannot accept returns or exchanges for any reason other than manufacturing defects*
*Manufacturing defects: not after 1 year from the purchase date.

 

Cancellations

Custom furniture orders may be canceled within 24 hours of submitting the order.
We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.
If we are unable to cancel your order, you can always return your order to us for a full refund of the merchandise value.
In some cases, it is possible cancel backordered items on your order, since they are not scheduled for immediate shipment. To speak with our Customer Care team to inquire about canceling or changing an order that’s already been placed, please email us at customercare@sophiethegiraffe-usa.com. We are available to assist you Monday-Friday, from 8:30am – 5pm PT.